Frequently Asked Questions

Everything you would like to know about Crafty Crates!

What is Crafty Crates?

Crafty Crates is a subscription service that supplies subscribers with a carefully curated craft kit every month. Each month features a new hobby, craft, or skill, giving the subscriber everything they need to create a work of art that they can be proud of. 


What does Crafty Crates cost? 

Crafty Crates costs $29.95 a month, though you can get a discounted rate for a three or six month prepay. 


When does Crafty Crates ship?

Crafty Crates ships on or around the 15th of every month via USPS.


When will I be billed?

Recurring subscriptions are rebilled on the 29th of each month. 


What is in each box?

Each box contains everything needed to complete a new project. Occasionally common household appliances and equipment may be necessary, such as a bowl,  a pan, a microwave, and oven, or a stove. 


Can I buy just one? 

Yes! You can order the current month's mystery box without a recurring subscription, and surplus boxes from previous months will be made available for sale. 


What is your refund/exchange policy? 

Crafty Crates is committed to providing a great customer service experience. If you have any problems with your subscription, please let us know so that we can find a solution for you. 


Crafty Crates cannot currently accommodate returns or exchanges on its monthly subscription box items unless materials arrived damaged, in which case a replacement box can be shipped to the subscriber or a credit can be given. All claims for damaged items must be made within 48 hours of receiving your Crafty Crate.